Genuine Leather
Genuine and Long-Lasting Natural Leather
Handmade
Meticulous Handcrafted Production
Useful Craft
Functional & Value-Driven Design
Fair Price
Fair Pricing without Compromising on Quality
Refund policy
1. Return Period and Conditions
You have a legal right to return products purchased via mindh.tr within 14 days of delivery. For a return to be accepted, the product must fulfill the following conditions:
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It must be unused.
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It must be undamaged (free of scratches, leather deformation, etc.).
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It must be sent back in its original packaging along with the proof of purchase (invoice/receipt).
2. Personalized Products (Non-Returnable Items)
Personalized leather products that have been customized with a name, a special logo, or any modifications requested by the customer cannot be returned or exchanged. In accordance with consumer protection laws, these items fall under the category of "goods prepared in line with the consumer's explicit wishes or personal needs."
3. Return Process
To initiate a return, you must contact us via info@mindh.tr or our other official communication channels. Returns sent without prior approval will not be accepted. Once your return is approved, the return shipping address and instructions will be provided to you.
4. Damaged and Defective Items
Please inspect your order immediately upon receipt. If you detect any manufacturing defects, shipping damage, or an incorrect item, contact us without delay so we can evaluate and resolve the issue.
5. Exchanges
The fastest way to ensure you get what you want is to return the item you have in accordance with our return procedure, and once the return is accepted, make a separate purchase for the new item based on current stock availability.
6. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund via email. Approved refunds will be processed and automatically credited to your original payment method within 10 business days. Please note that it may take additional time for your bank to process and post the refund to your account.
If you have not received your refund within 15 business days after approval, please contact us at info@mindh.tr or via our other communication channels.
